We ended up having nowhere to go in the middle of the night on New Years Eve. I went down to the front desk and now the clerk was saying I tried to hit him!! It was unbelievable!! The front desk person did not seem qualified to have his position. He literally freaked out, said no and he would no longer service us and to get out of the hotel. He then tried to fix the TV, didn't work so I asked him if we could get a discount as there was no TV. There was no noise!!! Unless the floors are so thin you can't walk on them. My husband had got into bed and was asleep immediately on arrival back to the hotel and the TV didn't work. Went to front desk he told me to unplug a couple wires and if that didn't work to call him, but I didn't need to because he showed up at the door from a noise complaint. ![]() THE WORST EXPERIENCE I HAVE EVER HAD IN MY LIFE AT ANY HOTEL!!!!NEVER STAY HERE!! We got a room because it was New Years Eve and we live about 60 miles away. Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Cedar River Watershed Education Center.Hotels near Rattlesnake Lake Recreation Area.
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